Service News and Updates

TDI Information For affected TDI owners and lessees:
FAQs
Are the news reports of this "defeat device" true?
Government regulations limit the use of engine software that reduces the effectiveness of a vehicle's emissions control systems.  Those are the "defeat device" regulations, and regrettably, VW did not comply with those regulations with respect to the 2.0L TDI vehicles identified in the EPA's September 18, 2015 notice, and subsequent November 2, 2015 notice regarding 3.0L TDI vehicles.  We take full responsibility for our actions - and deeply regret that this happened.  We are fully cooperating with the relevant agencies investigating these issues.
Is my vehicle safe to drive?
With respect to vehicles affected by the TDI emissions issue, the EPA has stated that "although these vehicles have emissions exceeding standards, these violations do not present a safety hazard and the cars remain legal to drive and resell. Owners of cars of these models and years do not need to take any action at this time."
How soon will a remedy be available, and how am I going to be compensated for this?
We cannot offer a firm date now because we need to work on a remedy and review it with the government agencies. We are proceeding as quickly as possible.
Am I at risk for not passing the emissions test for my state?
We don't anticipate that customers will have issues with state registration or inspection. However, any customer encountering such an issue is urged to call or email VW Customer CARE at 800-822-8987 or www.vw.com/contact.
I want to turn in my vehicle - can I and how?
We are cooperating closely with the government agencies to develop a remedy for the affected 2.0L TDI vehicles as quickly as possible. We ask for your patience as we work to get this done right.
Which 2.0L TDI models are affected?
The following 2.0L 4-cylinder TDI equipped vehicles are affected:
  • VW Jetta TDI (Model Years 2009 - 2015)
  • VW Jetta SportWagen TDI (Model Years 2009 - 2014)
  • VW Golf TDI (Model Years 2010-2015)
  • VW Golf SportWagen TDI (Model Year 2015)
  • VW Beetle TDI and VW Beetle Convertible TDI (Model Years 2012 - 2015)
  • VW Passat TDI (Model Years 2012-2015)
How many vehicles are affected by the September 18, 2015 notice?

Approximately 482,000 2.0L 4-cylinder TDI equipped vehicles are affected in the United States. They fall within three categories:

Generation 1: Approximately 325,000
  • VW Jetta TDI (Model Years 2009 - 2014)
  • VW Jetta SportWagen TDI (Model Years 2009-2014)
  • VW Golf TDI (Model Years 2010-2014)
  • VW Beetle TDI and VW Beetle Convertible TDI (Model Years 2012 - 2014)
Generation 2: Approximately 90,000
  • VW Passat TDI (Model Years 2012-2014)
  • Generation 3: Approximately 67,000
  • VW Jetta TDI (Model Year 2015)
  • VW Golf TDI (Model Year 2015)
  • VW Golf SportWagen TDI (Model Year 2015)
  • VW Beetle TDI and VW Beetle Convertible TDI (Model Year 2015)
  • VW Passat TDI (Model Year 2015)
Which 3.0L TDI models are impacted?
On November 2, 2015, Volkswagen received notice from the U.S. Environmental Protection Agency and the California Air Resources Board certain 3.0L V6 engines. The Volkswagen vehicles affected by this notice are the MY 2009-2016 Volkswagen Touareg TDI. The notice contains allegations we take very seriously and we are fully cooperating with the agencies to determine potential remedies and timing.
Is there a stop sale on 2.0L and 3.0L TDI models?
Right now, we've put a stop sale on all 2.0L 4-cylinder TDI equipped vehicles (new and certified pre-owned) and we're working with the responsible agencies as quickly as possible to obtain approval for the MY16 2.0L TDI vehicles.

Following the November 2, 2015 notice, we proactively issued a stop sale order of new and certified pre-owned 2015 and 2016 model year 3.0-liter V6 TDI Touareg vehicles as well as certified pre-owned 2009-2014 model-year 3.0 liter V6 TDI Touareg vehicles.
Which TDI vehicles are eligible for the Customer Goodwill Package?
The Goodwill Package that was originally announced on November 9, 2015 has expanded to include affected 2.0L and 3.0L TDI vehicles. Learn more about the TDI Customer Goodwill Package by CLICKING HERE.

Open Road Volkswagen of Bridgewater

1051 U.S. Route 22
Directions Bridgewater, NJ 08807

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